Covid has been creating delays with USPS and other carriers. If you have a missing package that shows as "delivered" on your tracking number. Take the following steps:
(1) Contact USPS at 800-275-8777 to report the package is missing or undelivered.
(2) File a report
(3) If, for some reason, the situation cannot be remedied, reach out to us at Hi@mexicrate.com and we'll see what we can do to help